nagad88's Privacy Policy

nagad88 is an online entertainment and betting platform operated for users in Bangladesh. This Privacy Policy applies to the nagad88 website, mobile application, and all related services.

By registering on our platform or using any of our services, you are considered to have accepted the terms of this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

We believe that protecting user privacy is a fundamental responsibility. nagad88 therefore always strives to handle your personal information with the utmost care and to avoid using it for any unnecessary purpose.

nagad88 may collect the following types of information:

2.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• National ID or passport number (where applicable)
• Address and country of residence

2.2 Contact Information

• Mobile number (particularly the one linked to bKash, Nagad, or Rocket)
• Email address

2.3 Financial Information

• Transaction records for deposits and withdrawals
• Partial details of the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Account balance and betting history

2.4 Technical Information

• IP address and device identifier
• Browser type and operating system
• Session data and login timestamps
• User navigation patterns and time spent on the platform

We collect your information in the following ways:

3.1 Information Provided Directly

You provide information directly when filling out the registration form, during the account verification process, when making a deposit or withdrawal, and when contacting the support team. This information is essential for operating our services.

3.2 Automatically Collected Information

When you use the nagad88 website or app, certain information is collected automatically. This includes cookies, log files, and web beacons. These technologies help improve service quality and ensure security.

3.3 Via Third Parties

Some information may also be received from payment processors and identity verification services. In such cases, the third party's own privacy policy will also apply.

The information collected is used for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To complete deposit and withdrawal requests quickly and accurately.
• Service Improvement: To analyse user experience and improve platform performance.
• Security: To detect fraudulent activity and keep accounts secure.
• Customer Support: To help resolve issues and handle complaints — our support team is available 24 hours a day in both Bengali and English.
• Bonuses and Promotions: To determine bonus offers or VIP benefits based on your eligibility.
• Legal Compliance: To retain information as required by applicable law.
• Communication: To notify you of important account updates or service changes.

We never sell your information to advertising networks or share it with unrelated third parties.

Your information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

Payment processors (such as bKash, Nagad, Rocket, and Upay), technology service providers, and identity verification agencies carry out specific services on our behalf. They receive only the information necessary to perform their designated tasks and are contractually committed to protecting that information.

5.2 Game and Technology Providers

Our platform uses software from various game studios including Pragmatic Play, Evolution, JILI, and Spribe. Some technical information may be shared to run these technologies properly, but never information that directly identifies you.

5.3 Legal Obligations

Information may need to be disclosed to comply with a court order, government directive, or legal requirement. In such cases, nagad88 always acts in accordance with applicable law.

5.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. Users will be notified in advance in such circumstances.

nagad88 uses cookies and similar technologies that store small data files in your browser. These help ensure the platform functions correctly and improve the user experience.

6.1 Types of Cookies

• Essential Cookies: These are required to maintain login sessions and ensure security. They cannot be disabled.
• Functional Cookies: These help remember your preferred language, betting settings, or display preferences.
• Analytical Cookies: These collect anonymous statistics to understand which parts of the platform users visit most.

6.2 Cookie Controls

Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect some platform functions and cause login issues.

nagad88 has put in place multiple technical and organisational measures to keep your information secure.

7.1 Encryption and SSL

All data transmitted through the website and app is protected by SSL (Secure Socket Layer) encryption. This means no one can read or alter your information while it is in transit.

7.2 Server Security

Our databases are protected by firewalls and access controls. Only authorised staff can access the necessary data, and all access is logged.

7.3 Data Retention Period

Your information will be retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. After that, the information will be securely deleted or anonymised.

7.4 International Data Transfers

Due to technical infrastructure requirements, your information may be stored on servers outside Bangladesh. In such cases, appropriate data protection measures are maintained.

As a nagad88 user, you have certain important rights over your own information. To learn more about us, you can read the About Us page, where our company's policies and values are discussed in more detail.

8.1 Right to Access

You have the right to know what information we hold about you. This information can be requested through account settings or via support.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you have the right to request a correction. Most information can be updated directly from account settings.

8.3 Right to Erasure

In certain circumstances, where there is no legal obligation to retain data, you may request that your information be deleted. Even after account closure, some information may be retained for a specified period for legal reasons.

8.4 Right to Data Portability

You may request your information in a structured, machine-readable format.

8.5 Right to Object to Processing

You may object to processing for marketing communications or profiling. Send such requests to our support channels.

To exercise any of the above rights, contact our support team via live chat or email. Just as we are committed to responsible gaming, we treat users' privacy rights with equal importance.

All nagad88 services are for persons aged 21 or older only. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration. If evidence of underage use is found on any account, that account is immediately suspended and the related information is securely destroyed.

If you believe a minor is using our platform, please notify our support team immediately.

This Privacy Policy may be updated from time to time due to business needs, technological changes, or legal requirements.

If there are significant changes, we will notify you in the following ways:

• A notice will be displayed when you access the platform.
• A notice will be sent to your registered email or mobile number.
• The "Last Updated" date at the top of this page will change.

If you continue using the platform after the updated policy is published, you are considered to have accepted the new policy. If you do not agree to the changes, you may contact our support team to request that your account be closed.

If you have any questions about this Privacy Policy, any data-related requests, or wish to exercise your rights, please contact us:

Our support team typically responds within 30 minutes to 3 hours. For more general questions, visit our FAQ page, where you will find answers to many common questions.

We take every privacy-related request seriously and are committed to responding within the set timeframe.